Shipping policy
Last updated: 10/03/2026
Processing Time
Orders are processed within 1–3 business days. Custom, engraved, or special-order pieces may take longer; we'll let you know an estimated timeline at checkout or by email.
Out-of-Stock, Made-to-Order & Backorders
Some pieces are made to order or may be temporarily out of stock. These items may take an additional 1–3 weeks to be fulfilled before shipping. Once shipped, delivery typically takes 2–3 business days.
Shipping Areas & Costs
We currently ship within the United States. Every order ships fully insured, at a flat rate:
- Standard Insured Shipping — $45
- Express Insured Shipping — $70
- In-store pickup at our Los Angeles showroom (by appointment) or our Pomona location — free
Insured, Signature-Required Shipping
Because we ship fine jewelry, all orders are sent fully insured, and a signature is required upon delivery. This protects your purchase in transit and confirms it reaches the right hands.
Tracking
You'll receive a tracking number by email as soon as your order ships.
Delayed or Lost Packages
If your tracking shows a delay, or your package hasn't arrived within the expected window, contact us at info@joyeriastorresusa.com and we'll work with the carrier to locate it.
Questions
Reach us at info@joyeriastorresusa.com or +1 (909) 791-5486 and we'll be glad to help.