Last updated: 10/03/2026

Returns, Refunds & Store Credit

All sales are final. We do not offer cash or credit-card refunds. However, we want you to love your Joyerías Torres piece, so within 14 days of purchase we may offer an Upgrade Option under the following conditions:

• The request must be made within 14 days of the delivery date.
• The item must be unworn, undamaged, and in its original packaging with any tags or certificates of authenticity included.
• Made-to-order, custom, and engraved pieces are not eligible for exchange or store credit, as these items are produced specifically for you.
• Store credit equal to 95% of your original purchase price due to restocking purposes will be issued to the original purchaser and does not expire.
• Shipping costs (original and return) are non-refundable.

To request an exchange or store credit, contact us at info@joyeriastorresusa.com with your order number and photos of the item.

Made-to-Order Items

Certain pieces are made to order. Estimated production and shipping times will be noted on the product page or communicated at the time of purchase. Made-to-order items may take longer to ship than in-stock items and are final sale.

Shipping & Delivery

• All orders are shipped fully insured.
• A signature is required on every delivery, regardless of order value. Depending on the item, this may include Adult Signature Required service, which confirms the recipient's identity in addition to signature. Please ensure someone is available to sign for your package.
• Orders can only be shipped to the billing address on file for the payment method used, or to another address that can be independently verified. We reserve the right to request additional verification, delay, or cancel and refund orders where the shipping address cannot be confirmed.
• We are not responsible for delays caused by the carrier once a package has been shipped, but we will assist with any carrier claim as outlined below.
• Once a package shows as delivered and signed for by the carrier, Joyerías Torres is not liable for loss or theft after delivery.

Lost, Stolen, or Damaged Packages

Because every shipment is insured and requires a signature:

• If a package is lost in transit, damaged, or marked as delivered but not received, contact us within 14 days of the expected delivery date so we can file a claim with the carrier.
• Claims require the original order confirmation, tracking information, and (if applicable) photos of damage. Please retain all original packaging until the claim is resolved.
• Resolution (replacement or store credit) will be provided once the carrier's claim investigation is complete.

Fraud Prevention

To protect our customers and our business against fraudulent transactions:

• Orders may be reviewed for verification prior to fulfillment, including confirmation of billing information, shipping address, and identity.
• Joyerías Torres reserves the right to cancel and refund any order suspected of fraud, at our sole discretion, prior to shipment.
• All deliveries require a signature as described above; this policy is a mandatory condition of sale and cannot be waived by the customer.